The Virtual Summit

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MultiChannel Connected Customer March2018

Your Briefcase

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Beyond Engagement – 5 Ways to Exceed Your Customers’ Expectations for Service

Thursday Mar 29, 12:00 PM – 1:00 PM EDT — LISTEN TO RECORDING

Today’s customer journey spans multiple steps across multiple channels. In each step, your customers expect personalization, intelligence, and simplicity, and they expect the transition from step to step to be seamless.   In this webinar, you’ll learn how to not only meet these new customer expectations, but to exceed expectations and provide a compelling, cohesive customer journey. For example:

  • How self-service can be more than a simple search button
  • How the line between self and assisted service is disappearing
  • How automation can make transactional conversations more meaningful


Kelly Koelliker, Director, Global Solutions Marketing, Verint

Verint.Kelly_Koelliker Kelly Koelliker, Director, Global Solutions Marketing, Verint
Kelly is responsible for the messaging and positioning of Verint Engagement Management solutions. She came to Verint from KANA® Software, where she held positions in both sales and marketing. Kelly has 15 years' experience in the customer service industry, with specific focus on knowledge management, natural language search, and CRM.