The Virtual Summit

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MultiChannel Connected Customer March2018

Your Briefcase

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Chatbot Creation - Steps and Considerations

Wednesday Mar 28, 2:00 PM – 3:00 PM EDT — LISTEN TO RECORDING

According to recent research conducted by Aspect, 59% of consumers prefer customer service that doesn’t involve talking. Providing CX options that meet modern communication preferences may be easier than you think. Chatbots are increasingly able to help customers answer questions and solve issues on their own, while reducing the workload of contact center agents.

Attend this session to understand the vital steps necessary to plan, build and implement a customer service chatbot from selecting the right use case, to developing messaging and deployment activities. 


Bill Gay, Director, Professional Services, Aspect

Aspect Bill Gay

Bill Gay, Director, Professional Services  

Bill has over 25 years of experience in the communications and contact center industry. He has been with Aspect Software for the past 16 years.  Bill is focused on helping customers visualize solutions for self-service and acting as a trusted technology adviser and partner. He enjoys applying creative and critical thinking to customer opportunities and working through solutions that help customers.