The Virtual Summit

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3 Key Steps to Scale and Streamline 80% of Your Support Organization and Still Increase CSAT

Tuesday Apr 2, 2:00 PM – 3:00 PM EDT — LISTEN TO RECORDING

What if we told you great customer service isn’t just about routing customer issues to the right agent? It’s about unifying your solutions, workflows, and operations to provide a seamless experience for your end customer. 

During this session, we will guide you through: 
  • An evaluation to assess your current support organization strategy
  • Step-by-step instructions to make customer service technology work for your unique organization
  • Real examples from enterprises step-by-step instructions to set up bots to automate simple tasks

Join this 40-minute workshop to demonstrate how you can automate your existing technologies with bots, AI, and messaging.


Erik Ashby, Principal Program Manager Lead, Helpshift

Erik-Ashby Erik Ashby, Principal Program Manager Lead, Helpshift
Principal engineering program manager who designs for the future before it happens and lives on the leading edge of support and collaboration from the inception of email to the emergence of cloud based productivity software. Proven leader in end-to-end product development: creating product vision, informing technical design, and driving final delivery.