The Virtual Summit

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Three Crucial Steps That Turn AI Dreams into Successful Business Realities

Wednesday Apr 3, 2:00 PM – 3:00 PM EDT — LISTEN TO RECORDING

AI-based intelligent virtual assistants can simplify and transform the customer journey across both voice and digital channels. Don’t let your deployment destroy the dream.

Join this interactive session to discuss three crucial steps that address how to get started with AI and how best to achieve solid business results. Armed with lessons learned from dozens of deployments over the last 12 years, John McMullan and John Hibel lead a discussion filled with practical advice and real life examples of Conversational AI in action.


John Hibel, Sr. Director of Marketing, Verint Intelligent Self-Service

Verint.John-Hibel John Hibel, Sr. Director of Marketing, Verint Intelligent Self-Service
John Hibel is Sr. Director of Marketing for Verint Intelligent Self-Service, an AI-driven self-service solution that simplifies customer engagement and increases automation in voice and digital channels.  For more than twenty years, John has dedicated his career to improving customer engagement by bringing disruptive new technologies and services to market.  An engineer by training, John enjoys bridging the gap between the art of the possible and the practical solutions that drive real business results.   

John McMullan, Product Marketing Manager, Verint


John McMullan, Product Marketing Manager, Verint

John McMullan, Product Marketing Manager, has five years of experience in product and business strategy for Verint Intelligent Self-Service, deploying conversational AI across eleven verticals. John works directly with customers to build business cases and apply appropriate strategies with supporting technology for AI and Machine Learning use cases. John places a high value on real ROI, time to value, and growing real business problems with data to deliver a top notch strategy.