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You Can’t Engage Your Customers Without First Engaging Your Agents

Thursday Apr 4, 12:00 PM – 1:00 PM EDT — LISTEN TO RECORDING

The contact center is a complex ecosystem where agents are on the line every day protecting the enterprise brand. For your agents to be effective in this very challenging role, they need to have their “heads in the game” which means they need to be engaged in their work. Every year, Aspect surveys 500 agents to understand their behaviors and changing preferences about the workplace. In this webinar, we’ll review some of the fascinating findings about what it takes to keep agents engaged in their jobs.

Presenter:

Bob Moore, Senior Product Marketing Manager, Aspect

Aspect.Bob-Moore Bob Moore, Senior Product Marketing Manager, Aspect

Bob Moore leads product marketing for the Workforce Optimization suite including Workforce Management, Quality Management, Performance Management and Analytics.  With over 20 years of experience in strategic planning, product management and marketing for technology companies, Bob has helped large and small companies achieve their growth objectives.