The Virtual Summit

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Pam Hynes, Chief Operations Officer, Sharpen

Pam is an experienced leader in providing cloud-based communications and engagement solutions to contact centers. Her understanding of the business of contact centers is a result of 30+ years’ experience working with Contact Center leaders around the globe. Pam has run support, implementation, operation and client success teams that were focused on customer experience. With each of these teams, she helped define the ways companies should engage customers to provide the highest levels of customer experience and has become a published author on the subject.