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Michele Carlson Michele Carlson, Senior Product Marketing Manager for NICE Nexidia

As a Mattersight team member for the past 11 years, Michele has developed an expertise in contact centers, customer experience, and analytics technologies that provide businesses the opportunity to understand data and customer interactions. In her role as Senior Product Marketing Manager, Michele focuses on demonstrating the value of Predictive Behavioral Routing as a key solution for businesses who want to improve their metrics while connecting with their customers. Her experiences span from consultative change management, coaching skill development, product quality, and classroom facilitation – in contact centers she has seen first-hand the power of personality and how data makes connections smarter.