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AI in the Contact Center: Everything You Wanted to Know (but were afraid to ask)

Wednesday Mar 17, 12:00 PM – 1:00 PM EDT — Sign Up For Events



AI is everyone’s new favorite buzzword. The truth is, AI can deliver a wide range of tangible benefits. The degree of success depends on how applications are deployed and in what industries they are used, as well as depending on the skills of the people (and capabilities of the machines) that are using them.

Is AI right for you? Join us for an interactive audience-guided exploration of all things AI with a ‘choose your own adventure’ twist!

 

Presenters:

Tamsin Dollin, Senior Product Marketing Manager, NICE inContact

NICE inContact Tamsin Dollin Tamsin Dollin, Senior Product Marketing Manager, NICE inContact

Tamsin has a passion for helping organizations “connect the dots” on delivering a better customer experience. Prior to product marketing, she worked in tech R&D for 20 years as a technical writer – plus 10 years in the contact center world as a workforce optimization trainer.


Shawna Malecki, Sr Product Marketing Manager, NICE inContact

NICE inContact.Shawna_Malecki Shawna Malecki, Sr Product Marketing Manager, NICE inContact

Shawna is a Sr Product Marketing Manager supporting the NICE inContact Customer Analytics portfolio. Before joining NICE inContact, she held roles in product & solutions marketing, demand generation and operations at SaaS organizations.