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Improve Customer Service with Your Work-at-Home Agents

Tuesday Mar 16, 12:00 PM – 1:00 PM EDT — Sign Up For Events



Exceptional customer service is not possible without exceptional agents.

With so many agents working from home in today’s environment, it is crucial for businesses to find new ways to monitor and engage agents, and to enable them to deliver consistent, superb service. In this hour we will show you how businesses are revolutionizing their quality programs with AI-enabled analytics.

You will hear how to:

  • Adapt your quality program for work-from-home agents
  • Keep agents engaged and motivated
  • Accomplish success through a customer story


  • Presenter:

    Abby Monaco, Senior Product Marketing Manager for NICE

    Nice-Nexidia.AbbyMonaco Abby Monaco, Senior Product Marketing Manager for NICE

    Abby brings over 17 years of experience in product management and marketing direction in software and technology. She plays a key role in establishing as the market leader NICE’s vision and messaging for its Customer Engagement Analytics solutions. She is in charge of articulating and promoting the value and competitive advantages of the Analytics and Customer Journey Solutions portfolio.

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