The Virtual Summit

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Keynote: The Goldilocks Virtual Agent Dilemma: Some too Much, Some too Little, What’s Just Right?

Monday Mar 15, 12:00 PM – 1:00 PM EDT — Sign Up For Events

Natural Language Understanding, Machine Learning, Predictive Analytics and Cognitive Resources….over the last year you have heard these terms over and over. But what do these terms actually mean to you? While many of these technologies support thousands of intelligent agents, how will this, or does this, help your organization?

Join us for this keynote and we will guide you through it all.

Opus Research will provide a lively review of case studies and use cases for “Conversational AI”. Like the Gladiator audience of old, through an up or down vote, YOU, the audience, will decide whether you think each of these ideas will provide improvement, minimal change, or even diminish your current operation.



Derek Top, Senior Analyst & Research Director, Opus Research

Opus Research Derek Top Derek Top, Senior Analyst & Research Director, Opus Research

Derek is senior analyst and head of editorial operations for Opus Research, a diversified advisory firm tracking conversational AI and intelligent authentication technologies. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.

Prior to Opus, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.

Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc.

Dan Miller, Founder and Lead Analyst, Opus Research

Opus Research Dan Miller Dan Miller, Founder and Lead Analyst, Opus Research

Dan has over 25 years’ experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.

As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).

Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal,, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.