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Locknote: Best Practices and Solution Showcase

Thursday Mar 18, 12:00 PM – 1:00 PM EDT — Sign Up For Events



Join the final session as we wrap up with best practices and a quick tour of sponsor technology.

 

Presenters:

Brian LaRoche, Director of Outreach Marketing, CallMiner

CallMiner.Brian LaRoche Brian LaRoche, Director of Outreach Marketing, CallMiner

Brian is responsible for direct and channel outbound marketing programs for CallMiner. In addition to his marketing responsibilities he is the host and moderator of CallMiner’s popular Monthly Education Webinar series. LaRoche, a call center industry veteran, is a frequent guest speaker, panelist and guest columnist on a number of technical, collections, sales, customer service and leadership topics related to the analytics field.

Other Sessions With This Presenter

Capturing Customer Interaction Insights Without Channel Boundaries


Abby Monaco, Senior Product Marketing Manager for NICE

Nice-Nexidia.AbbyMonaco Abby Monaco, Senior Product Marketing Manager for NICE

Abby brings over 17 years of experience in product management and marketing direction in software and technology. She plays a key role in establishing as the market leader NICE’s vision and messaging for its Customer Engagement Analytics solutions. She is in charge of articulating and promoting the value and competitive advantages of the Analytics and Customer Journey Solutions portfolio.

Other Sessions With This Presenter

Improve Customer Service with Your Work-at-Home Agents