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Special Session - STIR...SHAKEN - What Contact Centers Need to Know

Friday Mar 19, 12:00 PM – 1:00 PM EDT



Calls are spoofed. Customers distrust phone numbers they don't recognize. YOUR important calls are not getting through.

 WHAT CAN BE DONE?

Join a panel discussion with First Orion as they discuss what you need to know about STIR/SHAKEN.  We will discuss how to:

 
  • Help your customers feel safe
  • Ensure your critical calls reach the intended recipient
  • Discover how to make more connections with branded calls
  • Be ready to take advantage of RCD
  •  
The FCC’s deadline for STIR/SHAKEN is months away. There are important questions contact centers must be able to answer. We cut through the technical jargon and tell you what you need to know.

 Join our experts for practical advice and tools that will provide you with a blueprint for going forward.

   

Presenters:

Bryan Smith, Vice President, Product Management, First Orion

First orion - Brian Smith Bryan Smith, Vice President, Product Management, First Orion

Bryan is an Experienced Product Marketing Manager and Product Owner with a demonstrated history of working in telecom and health/fitness industry. Skilled in Product Lifecycle Management, Mobile Applications, Web Services, Product Marketing, Product Development, and Customer Experience.


Tracey Cash, Director, First Orion

first orion - tracey cash Tracey Cash, Director, First Orion

As the Director of Solution Design and Support within First Orion’s Global Telecom Division, Tracey oversees the design, product management, and support of the company’s Call Protection and STIR/SHAKEN solution suite. She represents First Orion as a key member of many industry forums with specific interest in the ATIS-IPNNI working group. Tracey joined First Orion in July of 2019 and has spent a robust 22 years in the telecom industry, where her last endeavor included leading the implementation, integration, and support for Verizon’s “LTE in Rural America” program. Prior to that, Tracey was responsible for leading the integration efforts for several telecom acquisitions and divestitures for both Verizon and Alltel. Tracey is a coach and mentor at heart. With a love for her three children and sports, she spends her spare time either on a baseball field or a basketball court coaching her 8 year old son. Tracey makes her home in Little Rock, Arkansas.


Julie Fowler, Senior Solutions Architect, First Orion

first orion - julie fowler Julie Fowler, Senior Solutions Architect, First Orion