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JM-Robbins-Associates.Justin Robbins Justin Robbins, Chief Evangelist, CX Effect

Justin spent the last two decades working through the contact center ranks, leading global training, consulting, and research teams, and most recently, driving the content strategy at a few customer experience and communications technology providers. At CX Effect, he takes that combination of experience as a practitioner, consultant, and technology insider to resource business leaders with the tools, ideas, and relationships they need to simplify the process of finding, buying, and optimizing customer experience technologies.