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Securian Financial -  Laureen Peltier Laureen Peltier, Business Operations Manager, Securian Financial

Laureen has over 20 years managing call centers as both consultant and manager. With experience in the finance, insurance, and fundraising industries, she has implemented numerous contact center technologies, including IVRs, chat, and CRMs. She has consolidated contact centers and leveraged technology, customer experience, and lean management techniques to gain the most efficiency while enhancing the customer experience. She specializes in improving productivity while lowering costs and enhancing the customer experience. She is currently managing  Securian’s enterprise contact center (a new model that consolidated contact centers across business lines).