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Knowledge Rhino - Shane Jackson Shane Jackson, Owner, Knowledge Rhino

Shane has 25+ years of executive leadership experience providing CX strategies and contact center solutions including technology, sales and marketing, and performance management to companies across various industries including financial services, utilities, telecommunications, entertainment, home services, and more.
 
Shane thrives on change management turnarounds and strategically solving problems that fuel growth and believes businesses of all sizes can harness the power of technology to create success and improve the call center agents’ experience.
 
He is passionate about big data and helping companies improve their customer experience through the use of speech analytics and data strategies.