The Virtual Summit
X

We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find more information in our data privacy statement.

Home Page Banner EmployeeEngagement2020.jpg

Your Briefcase

Please Login or Register
Back

Creating a Solid Gamification Strategy to Engage Employees Near and Far - Calabrio

Wednesday Jun 17, 2:00 PM – 3:00 PM EDT — Sign Up For Events



Gamification can be implemented in almost any situation, but using the right strategy for your contact center can make it much more effective. In this session, we will discuss strategies for creating and maintaining a solid gamification program to keep employees motivated, engaged, and productive.

Presenter:

Dave Hoekstra, WFM Evangelist, Calabrio

Calabrio.Dave-Hoekstra Dave Hoekstra, WFM Evangelist, Calabrio

Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.