The Virtual Summit

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Creating a Solid Gamification Strategy to Engage Employees Near and Far - Calabrio

Wednesday Jun 17, 2:00 PM – 3:00 PM EDT — LISTEN TO RECORDING

Gamification can be implemented in almost any situation, but using the right strategy for your contact center can make it much more effective. In this session, we will discuss strategies for creating and maintaining a solid gamification program to keep employees motivated, engaged, and productive.


Dave Hoekstra, WFM Evangelist, Calabrio

Calabrio.Dave-Hoekstra Dave Hoekstra, WFM Evangelist, Calabrio

Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.