The Virtual Summit

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Nurturing Employees to Become Ambassadors and High Performers - NICE

Tuesday Jun 16, 12:00 PM – 1:00 PM EDT — LISTEN TO RECORDING

We all want our employees to be the best performers, but how to you get there? In today’s environment, which includes remote and on-premise employees, organizations need to consider the entire employee work lifecycle.

It all starts with hiring the right people - and that requires removing many of the biases attached to some of current processes. Along with the hiring and on-boarding, it is crucial to consider consistent, timely training. However, to optimize the correct training mix is not easy. Organizations need to take into account how people ‘learn’ as well as their individual personalities. We will discuss how to utilize best practices and tools that most effectively embrace coaching and guidance in order to create engaging working environments.

Regardless of working location, the goal is for employees to excel and become ambassadors for the product or service they represent. Hear how to enable a successful employee lifecycle which results in high performers.


Rich Correia, Director, Product Marketing - WFO, NICE

Rich Correia Rich Correia, Director, Product Marketing - WFO, NICE
Rich has many years of experience in Product Management and Product/Solutions Marketing, with time at Cisco, Turin/Force10, Dell, and CyrusOne. Accomplishments include driving the product direction and revenue of Turin/Force10 data center solutions from a few million, to just under one hundred million. Richard holds a bachelor’s in Mechanical Engineering from University of Rhode Island and advanced degrees in Business & Engineering from Southern Methodist University.