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Who’s Training the Trainer? Developing an Effective Instructor Competency Program and Observation Form - Planmen Consultancy

Thursday Jun 18, 12:00 PM – 1:00 PM EDT — LISTEN TO RECORDING

In many instances, our Training Instructors are brought into the organization because of their high level of job-specific content knowledge. Many are left to hone their delivery and leadership skills on the platform in the classroom, which can have dangerous implications to your workforce and training ROI.

Developing basic Standards of Instructor Competency and Quality lays the foundation for excellence in learning in the classroom. How do you assess the effectiveness of your training interventions? Shouldn’t we be assessing the effectiveness of the individuals “leading” the students to learning? A simple Instructor Observation form can be developed to allow consistency and calibration of observations, as well as documentation for their performance management.


Todd Gladden, SVP, US Operations, Planmen Consultancy

Planmen Consultancy_Todd_Gladden Todd Gladden, SVP, US Operations, Planmen Consultancy

With over 40 years’ experience in business strategy and contact center management, Todd is a Senior Certified Business Associate and Advisory Board member, ICMI, Master Certified Instructor, author and International speaker. He is a Certified Workforce Planning Professional (CWPP), Lean Sigma Management. Todd is a Founding member of the Board of Advisors for the International Society of Workforce Planning Professionals (SWPP) and The Quality Assurance and Training Connection (QATC).