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Ronna Caras Ronna Caras, President, Caras Training
Ronna Caras is a sought-after speaker and consultant who has helped thousands of contact center leaders and team members to embrace dramatic changes that improved customer experience and sales. She brings subjects to life with memorable stories as well as a creative instructional designer whose activity-filled learning experiences inspire and educate learners in the classroom, in virtual meetings, in self-paced eLearning programs. Caras began her career in a sales role with Pitney Bowes. Along the way, she developed her first original training program which taught a unique model for sales prospecting she called “non-intrusive”. “Non-intrusive selling methodologies” have been part of Caras Training’s training content for 30 years. Mapping the behavior of natural intuitive salespeople to the phone has brought corporate clients across the globe. Molding it for the service queue has seen exponential increases in customer satisfaction and profits, concurrently for clients in more than 30 industries. Today, Ronna Caras leads a mighty team of learning + development professionals with contact center and retail expertise.