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Planmen Consultancy_Todd_Gladden Todd Gladden, SVP, US Operations, Planmen Consultancy

With over 40 years’ experience in business strategy and contact center management, Todd is a Senior Certified Business Associate and Advisory Board member, ICMI, Master Certified Instructor, author and International speaker. He is a Certified Workforce Planning Professional (CWPP), Lean Sigma Management. Todd is a Founding member of the Board of Advisors for the International Society of Workforce Planning Professionals (SWPP) and The Quality Assurance and Training Connection (QATC).