The Virtual Summit

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Coaching and Training Tips for the Remote Workforce

Thursday Jun 10, 12:00 PM – 1:00 PM EDT — Sign Up For Events

With a dispersed workforce and an influx of complex and emotionally-charged customer interactions, maintaining employee engagement is more important than ever. The right training and coaching are essential to give your employees the skills they need to provide effective, efficient service. In this session, you'll learn:

  • How to spend less time evaluating agent quality and more time coaching and training
  • How to maximize visibility into the productivity of your remote workforce
  • Effective training tips independent of software tools as well as how modern tools have changed the skills today's agents need


Trudy Cannon, Director GTM Strategy, Verint® Workforce Engagement Management Solutions, Verint®

Verint - Trudy Cannon Trudy Cannon, Director GTM Strategy, Verint® Workforce Engagement Management Solutions, Verint®

Trudy is Verint’s Director of GTM Strategy, supporting the Workforce Engagement Management suite including Workforce Management, Verint Monet, Performance Management, Quality Management and Engagement Data Management. In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth. Trudy joined Verint in 2011 and have held the role of Application Consultant in the Services organization and Solution Consultant in Solution Sales supporting the WFE before joining the go-to-market team. Trudy has over 25 years of experience in contact center environments. Prior to joining Verint, she held management positions with the largest telecommunications provider, a multinational financial services corporation and a major airline.