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Sharpen.Ric_Kosiba                Ric Kosiba, Chief Data Scientist, Sharpen Technologies
Ric is responsible for developing data-driven initiatives to optimize agent performance and to use Sharpen's reporting tools and data layer to enhance the customer and agent experience. Prior to joining Sharpen in 2019, Ric co-founded Bay Bridge Decisions Technologies in 2000, where he developed the contact center industry’s first “what if” decision engine, a complex set of algorithms designed to forecast proper staffing levels. Ric received a Ph.D. in operations research from Purdue University.