The Virtual Summit
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Why Attend The Virtual Contact Center Conference?

The agent has always been the front-line presence who acts as the face and voice of your company. But in the environment evolving as society slowly returns to normal, the importance of the agent’s role has been both magnified and redefined. More of these essential performers are now working remotely than ever which makes it more imperative to ensure they get the proper training and coaching to keep them engaged and empowered.

Recruiters focus on identifying the vital traits, skills, and abilities needed to build the most effective workforce. But even when a company has put the right people in place, it is crucial to keep them functioning at optimal levels, both as individuals and as a team that often operates in disparate locations. While contact centers may be able to assemble an entire workforce with the highest qualifications, the agents still need updated training, continual coaching, and a sense of engagement to operate successfully.

Proper training techniques are essential for both new hires and existing staff –many of whom may have been displaced from working on-premise-- to sharpen their skills and remain motivated. While creating a superior contact center experience that boosts customer satisfaction can be a tall order, it is achievable by following the right training modalities for customer-facing agents. Contact center coaching is perhaps the most underappreciated tool for success.  When agents are properly and consistently coached to improve performance and learn new techniques, they are both more effective and more satisfied in their jobs.

And finally, the importance of employee engagement can’t be overstated – employee engagement strategies have been proven to reduce staff turnover, improve productivity and efficiency, retain customers at a higher rate, and make more profits. Most importantly, engaged employees are happier, both at work and in their lives. The June Virtual Conference “Training, Coaching and Employee Engagement,” will position you to get the most of your people with your training, coaching, and employee engagement programs.  Register now for five days of information-intensive webcasts offering tips and techniques presented by the leading minds in the industry. The curriculum is structured to benefit contact center leaders at all levels. The comprehensive curriculum covers:

  1. Learning how to work in a remote world

  2. Best methods for coaching and training remote and on-premise agents

  3. How to optimize agent performance in the new reality

  4. Developing an effective instructor competency progam

 

  A Journey of a Thousand Ideas Begins with a Single Mouse click!

                                    

There’s no need to leave your office- it’s fully interactive. In real time, you can meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center.  You can attend high-quality educational sessions the same way you would at an on-site event, except there are no travel,  registration fees, or time away from your responsibilities.  

 

  Choose the Live Sessions that Best Meet Your Needs...and Catch the Ones You Missed Later

 

Everyone in your organization can share their newly acquired knowledge. Members of your team can either attend sessions at the same time or take advantage of different session tracks. All sessions are recorded and remain available on demand for two weeks after the conference – giving those who could not attend the opportunity to view the sessions later.

 

  Find Solutions and Review Product Demos in the Exhibit Hall

 

Browse the exhibit hall where you can download product videos, and obtain product information, press releases, white papers, and much more.  See what's new.  Sponsors are ready to share the latest innovations that may benefit your contact center. Get details on what you need to manage your contact center without traveling miles or spending time away from your office. View product demos of the newest solutions.

 

Network with Colleagues and Presenters

 

Chat with presenters and peers in the virtual lounge, a specially designed virtual networking forum for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.

 
 
  What Past Virtual Conference Attendees Have to Say

 
“You have mastered the ‘virtual conference’! So simple to participate and access recorded sessions afterward.”
DEBORAH MORDEN, Contact Strategies
 
“There was valuable information to glean from every event. Speakers were very knowledgeable. I also liked the ability to attend virtually.”  
TONY GRACZYK, Principal Financial 
 
“As usual, very informative and very conducive to a hectic work schedule.”
HEIDI VAN SCOY, Windstream Communication 

 

ALL SESSIONS ARE FREE.

 


For more information, please call 941-702-8389.