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  1. Who can I call for additional information or help?
  2. Where are these two Virtual Conferences being held?
  3. What is the cost?
  4. How do I register for the sessions for both Virtual Conferences?
  5. How is are these Virtual Conferences different from web pages that claim to be virtual trade shows?
  6. Who manages these Virtual Conferences?
  7. How do these Virtual Conferences differ from free events offered on the Internet?
  8. What other costs are involved?
  9. Can I network with speakers and other attendees?
  10. How can I save white papers, case studies and brochures?
  11. Why are two Virtual Conferences running on two consecutive weeks?

1. Who can I call for additional information or help?
Please call The Helpline: 941-702-8389.

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2.  Where are these two Virtual Conferences being held?
This is a Virtual Conference held right at your desktop.

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3. What is the cost?
There are no costs for these conferences. You can visit the booths, attend sessions and network in the lounge for free.

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4. How do I register for the sessions for both Virtual Conferences?
Once you register on this site, you will be taken to a page where you can register for the live sessions for both conferences. There is no need to register for them seperately.

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5. How are these Virtual Conferences different from web pages that claim to be virtual trade shows?
These Virtual Conferences are real-time, fully interactive educational events providing you with interactive participation. These Conferences have all the elements of a live conference including learning sessions, networking opportunities, and an exhibit hall.

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6. Who manages these Virtual Conferences?
The Virtual Conferences are managed by Cyber M@rketing Services/CRMXchange.

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7. How do these Virtual Conferences differ from free events offered on the Internet?
These Virtual Conference are focused event, packed with online educational and informative sessions led by industry experts and vendors. Attend in real-time AND later share recordings of both Virtual Conferences with other members of your organization. In addition, they share a one-stop exhibit "floor" where you can find out information and interact with many different suppliers of products and services.

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8. What other costs are involved?
There are NO COSTS! All presentations utilize streaming technology. If you choose to use your phone line instead of streaming, you will incur long-distance charges. The cost will be at your current long-distance rate.

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9. Can I network with speakers and other attendees?
Yes! You can network with other attendees in our Lounge.

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10. How can I save white papers, case studies and brochures?
For each document in a booth, you have the option to open the file immediately, or save it to your briefcase by clicking on the briefcase icon. By saving documents in your briefcase you are able to download one zip file with all of the papers and documents you wanted to save. To view or save your briefcase, click on "My Briefcase" at the top of your browser.

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11. Why are two Virtual Conferences running on two consecutive weeks??
Workforce Optimization is a wide-ranging field that encompasses Quality Assurance and Analytics as well as Workforce and Performance Management. By presenting the two conferences back-to-back, we’re giving WFO professionals an expanded opportunity to gain greater insights on the latest technologies, tactics and proven best practices.