The Virtual Summit
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Presenters

Barb Bleiler Bob Caston Crozier Kristyn Emenecker Charlene Sheri Greenhaus Eric Hagaman cardinal.Jessica.harris   Vicki Herrell
Barb Bleiler, Solution Deployment Leader at WPS Health Insurance Bob Caston, Senior Client Services Consultant, Calabrio Angela Crozier, Certified Contact Center Manager, Michigan Public Health Institute  Kristyn Emenecker, Global VP, Product Strategy Group, Verint  Charlene Gillam, Product Manager of QM Solutions at NICE Sheri Greenhaus, Managing Partner, CRMXchange, Moderator Eric Hagaman, Senior Product Manager, Aspect Software Jessica Harris WFM Optimization Manager, Cardinal Health  Vicki Herrell, Executive Director, QATC & SWPP
 
Hirshchi Chaunte Johnson Mary Lou, Verint Maggie Klenke Brian LaRoche Lee Marthaler Jenni Palocsik    Peg Peterson
Greg Hirschi, Director, Customer Service Operations, OtterBox   Chaunte Johnson, Manager of QA & WFM, Cox Automotive Media Mary Lou Joseph, Director, Solutions Marketing, Verint  Maggie Klenke, Founding Partner, The Call Center School Brian LaRoche, Product Marketing Manager, CallMiner     Marshall Lee, Firstsource Solutions    Todd Marthaler, Contact Center Analytics Consultant, Calabrio Jenni Palocsik, Director, Solutions Marketing, Verint Peg Peterson, Master Coach and Business Consultant, NICE Systems
 
Glenn Price Blair Rehill edwardjones.mark.rhodes Patrick Russell usaa.Erick-Sawyer Larry Schwartz B Spraetz Penny Tootle Watchorn
Glenn Price, Senior Vice President and Global Head of Learning and Performance, TeleTech Consulting Blair Rehill, Business Consultant, NICE Systems Mark Rhodes, Senior Department Manager for Work Planning, Edward Jones  Patrick Russell, Senior Manager, Product Marketing, inContact Erick Sawyer, Director of P&C Quality Management, USAA Larry Schwartz, CEO Workflex Solutions Brian Spraetz, Senior Product Marketing Manager, inContact  Penny Tootle, B.A., M.S. Christopher Watchorn, Director, Customer Service Network Effectiveness, Canada Post