The Virtual Summit
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Presenters

Barb Bleiler Bob Caston Crozier Kristyn Emenecker Sheri Greenhaus Eric Hagaman cardinal.Jessica.harris Vicki Herrell Hirshchi
Barb Bleiler, Solution Deployment Leader at WPS Health Insurance Bob Caston, Senior Client Services Consultant, Calabrio Angela Crozier, Certified Contact Center Manager, Michigan Public Health Institute  Kristyn Emenecker, Global VP, Product Strategy Group, Verint Sheri Greenhaus, Managing Partner, CRMXchange, Moderator Eric Hagaman, Senior Product Manager, Aspect Software Jessica Harris WFM Optimization Manager, Cardinal Health  Vicki Herrell, Executive Director, QATC & SWPP Greg Hirschi, Director, Customer Service Operations, OtterBox
 
Chaunte Johnson Maggie Klenke Brian LaRoche Lee Marthaler Lauren Maschio Jenni Palocsik Peg Peterson   Glenn Price
Chaunte Johnson, Manager of QA & WFM, Cox Automotive Media
Maggie Klenke, Founding Partner, The Call Center School   Brian LaRoche, Product Marketing Manager, CallMiner  Marshall Lee, Firstsource Solutions Todd Marthaler, Contact Center Analytics Consultant, Calabrio    Lauren Maschio, Product Marketing, WFO Portfolio Manager, NICE   Jenni Palocsik, Director, Solutions Marketing, Verint Peg Peterson, Master Coach and Business Consultant, NICE Systems Glenn Price, Senior Vice President and Global Head of Learning and Performance, TeleTech Consulting
 
Blair Rehill edwardjones.mark.rhodes Patrick Russell usaa.Erick-Sawyer Larry Schwartz B Spraetz Watchorn    
Blair Rehill, Business Consultant, NICE Systems Mark Rhodes, Senior Department Manager for Work Planning, Edward Jones  Patrick Russell, Senior Manager, Product Marketing, inContact Erick Sawyer, Director of P&C Quality Management, USAA Larry Schwartz, CEO Workflex Solutions  Brian Spraetz, Senior Product Marketing Manager, inContact Christopher Watchorn, Director, Customer Service Network Effectiveness, Canada Post