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Improve Contact Center Quality and Compliance with AI-Driven Automation

Thursday Nov 8, 12:00 PM – 1:00 PM EDT — LISTEN TO RECORDING


Automation not only improves the speed at which work gets done, but also reduces cost and errors, improves compliance, and increases objectivity. Most importantly, it can easily scale to cover 100% of your interactions. Automation can be used in multiple areas of the contact center to improve agent productivity, quality, and satisfaction. 

In this webinar, you’ll learn:
  • How AI driven automation within your quality program can revolutionize how you measure agents and improve performance
  • How automation combined with real-time speech analytics can drive better outcomes such as increasing sales and prevent compliance errors.
  • Real success stories of how organizations of all types are taking advantage of automation and real time analytics to improve contact center quality and performance.
 

Presenter:

Carmit DiAndrea, VP, Portfolio Market Strategy, VOC, Verint

 

Verint.Carmit_DiAndrea Carmit DiAndrea, VP, Portfolio Market Strategy, VOC, Verint

Prior to joining Verint in 2017, Carmit was the Director of Customer Contact Analytics at Time Warner Cable responsible for leveraging Speech Analytics technology to identify opportunities for process improvement, cost reduction, increased customer satisfaction and retention, and enhanced process compliance.  Carmit brings to her role 20 years of contact center experience.