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Verint.Carmit_DiAndrea Carmit DiAndrea, VP, Portfolio Market Strategy, VOC, Verint

Prior to joining Verint in 2017, Carmit was the Director of Customer Contact Analytics at Time Warner Cable responsible for leveraging Speech Analytics technology to identify opportunities for process improvement, cost reduction, increased customer satisfaction and retention, and enhanced process compliance.  Carmit brings to her role 20 years of contact center experience.