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Justin Robbins Justin Robbins, JM Robbins & Associates

Justin Robbins is the founder of JM Robbins & Associates, a US-based consulting firm that helps organizations maximize the strategic value of their customer experience initiatives. He is a customer service expert, professional speaker, and business consultant who’s coached and consulted with thousands of individuals around the world on contact center and customer experience best practices. Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer experience teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, a professional member of the National Speakers Association and featured expert for mainstream media outlets including the New York Times, NBC Nightly News with Lester Holt, and Fox News.