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NICE Systems.Kim Steele Kim Steele, Solutions Engineer, NICE

Kim Steele has been working with contact centers for more than 20 years. Through various positions in training, quality, and business intelligence, Kim has a passion for partnering with contact centers to improve key metrics and agent performance. In the last 8 years with NICE, Kim has continued this pursuit by working with customers across different verticals to build highly functioning quality and analytics teams resulting in high return on technology investments.