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Travelers.Kristi-Holcombe Kristi Holcombe, Sr. Director WFM, Travelers

Kristi Holcombe is Sr. Director of Workforce Management for Travelers. She has over 25 years of contact center experience in a variety of industries: travel, warranty, and shipping. Her experience includes Operations, Intraday Management, Scheduling, Forecasting, Call Routing, Reporting and Analytics. Kristi has over 15 years of Workforce Management experience and is a Certified Workforce Planning Professional (CWPP).