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The Call Center School.Penny Reynolds Penny Reynolds, Founding Partner, The Call Center School

Penny develops and teaches courses on a wide variety of call center topics and speaks at many industry conferences and association meetings. Before founding The Call Center School, she was the senior trainer/developer for Contact Center University (CCU) delivering educational seminars in the areas of workforce management, recruiting/hiring/training, call center mathematics, traffic engineering, performance measurement and management, call center technologies, and staff retention.