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Building a Customer Experience Movement

Monday Nov 4, 12:00 PM – 1:00 PM EDT — LISTEN TO RECORDING



Everyone is talking about the Customer Experience. But it can be awfully difficult to get started. Many organizations attempt to turn CX into a short-term program or initiative. This way of thinking will generally lead to failure. CX is a long-term, full-company culture change. When we approach CX with this mentality, the odds of success are exponentially higher. Customer Experience has the capacity to transform an organization from the inside out, and this session will help you to do it!

Learn how to connect the dots between the employee experience, the customer experience, and the operations of the business. We will discuss everything from change management, to CX best practices, to Voice of Customer, to developing a customer-centric culture. Come and join us if you are ready to be challenged and hungry to take your Customer Experience to the next level!

Presenter:

Nate Brown, Co-Founder of CX Accelerator

CX Accelerator.Nate-Brown Nate Brown, Co-Founder of CX Accelerator

Nate Brown is the Co-founder of CX Accelerator, a virtual community for experience professionals. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. From authoring and leading a Customer Experience program, to journey mapping, to building and managing a complex contact center, Nate is always learning new things and sharing with the community.