The Virtual Summit

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Your Briefcase

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Leveraging Automation to Redesign Your Quality Program

Monday Nov 4, 2:00 PM – 3:00 PM EDT — LISTEN TO RECORDING

Automation is Easy. Quality is Hard.

Automation can bring many benefits to your organization including easy workflows and more accurate assessments. The question is, how can you redesign your quality program to leverage these benefits and manage the changes? In this session we’ll discuss:

In this session we’ll discuss:

  • How automation technologies are changing quality processes
  • How they help you optimize your business goals around customer & employee engagement, compliance and cost
  • How organizations can absorb the change brought by this business transformation


Siobhan Miller, Vice President, Portfolio Market Strategy, Verint

Verint.Siobhan-Miller Siobhan Miller, Vice President, Portfolio Market Strategy, Verint

Siobhan Miller has over 15 years' experience working with operations and customer experience professionals across industries to develop and implement products that improve customer engagement, satisfaction, and loyalty. In her current role, she focuses on driving innovations in the contact center.