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Verint.Andressa-Marlan Andressa Marlan, Product Strategy Manager, Verint

Andressa Marlan joined Verint in 2012 and is a product strategy manager. A former contact center, WFM practitioner, Andressa has managed both internal and BPO teams with sizes ranging from 200 to 9,000 agents. For the last decade, she has leveraged that experience to help customers align business needs with customer engagement solutions and methodologies. Her experience has evolved beyond WFM to front- and back-office workforce engagement solutions that empower employees, delight customers and embed automation to drive these twin goals as it decreases costs.