The Virtual Summit

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World-Travel-Holdings.Daniel Daniel Smitley, World Travel Holdings

 Dan has been in the call center space for 15+ years and in WFM for 10+ years. Now with World Travel Holdings he is using his passion for employee engagement to improve the work from home environment that 99% of his agent community experiences. Most recently that passion has been directed at leveraging WFM to provide agents with schedule flexibility to empower them with the greatest amount of work/life balance while maintaining customer expectations.