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Calabrio.Dave-Hoekstra Dave Hoekstra, WFM Evangelist, Calabrio

Dave has been around contact centers since the beginning of his adult life. Starting as an agent in the late 90s, Dave meandered his way through the career path of a typical call-center lifer, eventually ending up in the WFM department. With 20+ years of experience in WFM, Dave is now a thought-provoking speaker, engaging fellow WFM converts in discussing topics of the day relating to contact centers and workforce management.