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Costco.Matt-Troxell MattTroxell, Manager of Workforce Management, Costco

Matt Troxell began his Costco career in the Bakery of a warehouse in Parker, CO. After several years in the warehouse, he decided to expand his knowledge by moving to the Costco Member Service Center (aka Call Center). Becoming the very first manager of Workforce Management for the Costco call center in the beginning of 2016, Matt was able to reach out to other industry WFM leaders through the assistance of SWPP and help build a successful program for Costco.