The Virtual Summit

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Why Attend The Virtual Contact Center Conference?

Two back-to-back Virtual Conferences cover every facet of Workforce Optimization

Contact centers used to handle workforce responsibilities independently. One team took care of quality assurance, another conducted training, and yet another created agent schedules. Supervisors often did coaching with no input from other functional areas, while managers simply ran and reacted to reports.

But this disconnected approach no longer works in today’s complex, multichannel contact centers. Workforce Optimization is a wide-ranging field that now encompasses Quality Assurance and Analytics as well as Workforce and Performance Management.

CrmXchange and our partners, the Quality Assurance and Training Connection (QATC) and the Society of Workforce Planning Professionals (SWPP), are presenting two fact-filled virtual conferences over two consecutive weeks. This provides WFO professionals the year’s most comprehensive opportunity to gain greater insights on the latest technologies, tactics and best practices. Register now!

   No Need for Registrants to Leave Your Office - It’s Fully Interactive!  
       In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, without any of the cost of a traditional on-site conference. You can attend learning sessions the same way you would in an on-site conference without the travel costs and time away from your office.
   Choose the Live Sessions that Best Meet Your Needs...and Catch Any Sessions You Missed Later
Everyone can share newly acquired knowledge throughout your organization. Members of your team can attend sessions together or attend different session tracks. All sessions will be recorded and available on demand for one week after the conference – giving those who could not attend the opportunity to view the sessions later.
   Meet the Major Vendors Live in Our Exhibit Hall
Browse the exhibit hall to download product videos, and obtain product information, press releases, white papers, and much more.  See what's new.  Sponsors are ready to share the latest innovations that may benefit your contact center. Learn everything you need to manage your contact center without traveling miles or spending time away from your office. 
   Network with Attendees and Presenters
Chat with presenters and peers in the virtual lounge, a specially designed virtual networking forum for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.
  EVENT SESSIONS - CLICK HERE for the full agenda

Live Events
- QA/Analytics events take place November 4 - November 8
- WFM/Performance events take place November 11 - November 15

For more information, please call 941-702-8389