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Tools

New for the 2019 Virtual Conference!  We are providing you with some tools to use in your organization -- free of charge!  


 

 
StaffSmart WFM Knowledge Assessment Turnover Cost Calculator

Staffing calculator is designed to assist in the calculation of staff requirements and trade-offs in the contact center 

Test your workforce management skills by taking the free online assessment.

Get your score back via e-mail

Click below for an easy-to-use spreadsheet to help you quickly determine the costs of turnover in your call center.

https://swpp.org/swpp-calculator-required-information/ https://swpp.org/certification/sample-testing https://swpp.org/wp-content/uploads/2013/04/Turnover-Spreadsheet.xls