The Virtual Summit

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Building Adaptive and Agile Teams

Monday Nov 9, 2:00 PM – 3:00 PM EDT — Recording

Contact centers are continuing to look at work-at-home and hybrid models as key strategies for success. Adapting to these new models requires not just fine tuning a few things but re-looking at a new approach to building and managing teams - one that is adaptive, iterative and agile. Learn how you can build high performing agile teams by leveraging analytics in every aspect of training - onboarding and ongoing coaching. Boost your agent performance and exceed KPIs in small but steady steps.


Shawna Malecki, Sr Product Marketing Manager, NICE inContact

NICE inContact.Shawna_Malecki Shawna Malecki, Sr Product Marketing Manager, NICE inContact

Shawna is a Sr Product Marketing Manager supporting the NICE inContact Customer Analytics portfolio. Before joining NICE inContact, she held roles in product & solutions marketing, demand generation and operations at SaaS organizations.