The Virtual Summit
X

We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find more information in our data privacy statement.

WFO2020

Your Briefcase

Please Login or Register
Back

Building Adaptive and Agile Teams

Monday Nov 9, 2:00 PM – 3:00 PM EDT — Recording



Contact centers are continuing to look at work-at-home and hybrid models as key strategies for success. Adapting to these new models requires not just fine tuning a few things but re-looking at a new approach to building and managing teams - one that is adaptive, iterative and agile. Learn how you can build high performing agile teams by leveraging analytics in every aspect of training - onboarding and ongoing coaching. Boost your agent performance and exceed KPIs in small but steady steps.

Presenter:

Shawna Malecki, Sr Product Marketing Manager, NICE inContact

NICE inContact.Shawna_Malecki Shawna Malecki, Sr Product Marketing Manager, NICE inContact

Shawna is a Sr Product Marketing Manager supporting the NICE inContact Customer Analytics portfolio. Before joining NICE inContact, she held roles in product & solutions marketing, demand generation and operations at SaaS organizations.