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WFO2020

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Forecasting Fundamentals: Strategies for Planning During Unpredictable Times

Tuesday Nov 3, 2:00 PM – 3:00 PM EDT — Recording



Forecast accuracy matters – and even more so in times of uncertainty. Let’s eliminate the speculation and get back to basics to make sure you’re hitting forecast accuracy targets. During this webcast we discuss strategies and best practices you can implement to build a framework for success, even in times like this.

Presenter:

Shane Corey, Workforce Management Consultant, Calabrio

Calabrio.Shane_Corey Shane Corey, Workforce Management Consultant, Calabrio

Shane is a visionary leader and contact center professional with nearly 20 years proven experience achieving breakthrough results for both contact center and technology companies. He has a reputation for being a strong motivator, having an impeccable work ethic, high energy level, and consistent commitment to contact center operational success. Shane is extremely active in the contact center and workforce management space delivering multiple onsite client consulting sessions, sharing industry-leading content, attending industry and user-related conferences including speaking engagements, blog contribution, e-book creation, webinars, and industry expert panels. Shane is striving to be one of the world’s leading experts in workforce management and one of Calabrio’s most respected thought leaders for anything WFM.