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WFO2020

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The 20s: Rethinking your Quality Program in a Time of Dramatic Change

Wednesday Nov 11, 2:00 PM – 3:00 PM EDT — Recording



A century after 1920 kicked off a decade of dramatic social and economic change, 2020 is following its lead. But this time, we have advanced technologies to better adapt and overcome. 

In this session, we'll discuss how to use these to transform the way we evaluate and improve employee engagement, even in a new remote-working environment.

Presenter:

Lisa Elbe, Solution Consultant, Verint

verint - Lisa Elbe Lisa Elbe, Solution Consultant, Verint

Lisa began her career in contact centers over twenty years ago, as a call center agent. She moved into training and contact center management, using various tools for coaching and quality management. Lisa later worked as a WFM Manager, which led her five years ago, to the vendor side, working as an Implementation Manager and Pre-Sales consultant for Monet Software. Since Verint’s acquisition of Monet, Lisa is now bringing her extensive contact center background to Solution Sales, assisting customers with finding the right WFO solution for their business.