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WFO2020

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Watch the Magic Show

Thursday Nov 12, 2:00 PM – 3:00 PM EDT — Recording



Join Harrison Kramer, Virtual Magician & Mentalist, November 12th at 2:00pm Eastern as he entertains you. In between the magic, you will hear a word from our Sponsors.

Harrison Kramer is one of the top professional magicians for hire in New York City. His world class close-up magic, mentalism, and virtual Zoom shows have been booked by Google, Barclays, and many other fortune 500 companies from all over the world. He has served on the Board of Trustees for the Society of American Magicians and performed for thousands of events from New York City to Prague.

Presenters:

Harrison Kramer, Virtual Magician & Mentalist

Magic Show Harrison Kramer 100x125 Harrison Kramer, Virtual Magician & Mentalist

Harrison Kramer is one of the top professional magicians for hire in New York City. His world class close-up magic, mentalism, and virtual Zoom shows have been booked by Google, Barclays, and many other fortune 500 companies from all over the world. He has served on the Board of Trustees for the Society of American Magicians and performed for thousands of events from New York City to Prague. www.HarrisonKramer.com


Jay Lewis, Principal Strategic Consultant, Calabrio

Calabrio.Jay_Lewis Jay Lewis, Principal Strategic Consultant, Calabrio

Jay has been involved in business analytics for over 20 years. His Six Sigma Certification helps drive deep analysis beyond surface indicators to root causes, resulting in the unveiling of opportunities to improve efficiencies and effectiveness throughout the organization. His experience across health care, insurance and technology companies enables him to speak to a wide array of scenarios and applications for data analysis. Jay partners with internal and external stakeholders from seasoned executives to entry-level associates, providing insights and guidance to drive toward revenue growth as well as cost savings.


Lauren Maschio, Sr. Product Marketing Manager, Quality, NICE

NICE Systems.Lauren Maschio Lauren Maschio, Sr. Product Marketing Manager, Quality, NICE

Lauren has over 20 years of marketing leadership experience in the high technology industry with more than 10 of those years in the contact center market. As the manager of the Customer Engagement Analytics marketing team at NICE, Lauren is responsible for driving strategy and thought leadership, campaigns, and sales enablement. Prior to NICE, Lauren has held senior-level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm.

Other Sessions With This Presenter

Go for the Gold: Planning for Effective and Consistent Quality Management


Vicki Herrell, Executive Director, SWPP and QATC

SWPP-QATC.Vicki Herrell Vicki Herrell, Executive Director, SWPP, and QATC

Vicki serves as Executive Director of the SWPP and QATC, and oversees the strategic direction and the day-to-day operations of the associations. She brings to the position over 16 years of experience in the call center and WFM industry, serving for many years in the area of client relations and events management for the former TCS Management Group. She is the editor of SWPP’s On Target newsletter and the WFM Expert Solutions book.

Other Sessions With This Presenter

Workforce Jeopardy


Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

Sheri-Greenhaus

Sheri Greenhaus, Managing Partner, CRMXchange, Moderator

For over 25 years, Sheri Greenhaus has been in nearly every aspect of call center, CRM, and contact center management, both as a contact center executive, consultant, and since 1995, Managing Partner of CRMXchange. Ms. Greenhaus started her contact center career at Dun & Bradstreet; the first automated outbound call centers in the country. As Director of Hart Hanks Telemarketing, she oversaw the Hart Hanks call center operation. Her responsibilities included the company's critical sales and customer retention programs, hiring and training of agents, and the development of compensation programs. At CRC Information Systems, where she was Vice President of Marketing, Ms. Greenhaus was responsible for sales and marketing strategies.

In 1995 Sheri Greenhaus and Larry Matte launched the Tele-M@rket, (later renamed CRMXchange) a Web site devoted to contact center information. In 2006 she launched the first Virtual Symposium for contact center professionals, www.ecrmevents.com.

Sheri holds a BS degree from University of Connecticut and a Certificate Degree in Direct Marketing from New York University. She studied at the American Academy of Dramatic Arts in New York.