Why Attend The Virtual Contact Center Conference?
Two
back-to-back Virtual Conferences cover every facet of Workforce Optimization
Contact
centers used to handle workforce responsibilities independently. One team took
care of quality assurance, another conducted training, and yet another created agent
schedules. Supervisors often did coaching with no input from other functional
areas, while managers simply ran and reacted to reports.
But
this disconnected approach no longer works in today’s complex, multichannel
contact centers. Workforce Optimization is a wide-ranging field that now encompasses
Quality Assurance and Analytics as well as Workforce and Performance
Management.
CrmXchange
and our partners, the Quality Assurance and Training Connection (QATC) and the
Society of Workforce Planning Professionals (SWPP), are presenting two fact-filled
virtual conferences over two consecutive weeks. This provides WFO professionals
the year’s most comprehensive opportunity to gain greater insights on the
latest technologies, tactics and best practices. Register now!
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No Need for Registrants to Leave Your Office - It’s Fully Interactive! |
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In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center. There are no costs! |
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Choose the Live Sessions that Best Meet Your Needs...and Catch Any Sessions You Missed Later |
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Everyone can share newly acquired knowledge throughout your organization. Members of your team can attend the same or different session tracks. All sessions will be recorded and available on demand for one week after the conference – giving those who could not attend the opportunity to view the sessions later. Have your entire team participate in Happy Hour November 5th at 6:00 Eastern and watch the magic show on 12th at 2:00 Eastern. |
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Meet the Major Vendors Live in Our Exhibit Hall |
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Browse the exhibit hall to download product videos, and obtain product information, press releases, white papers, and much more. See what's new. Sponsors are ready to share the latest innovations that may benefit your contact center. Learn everything you need to manage your contact center without traveling miles or spending time away from your office. Play our Sponsor Showcase game! Download the game card starting November 5th in the CrmXchange booth. |
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Network with Attendees and Presenters |
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Chat with presenters and peers in the virtual lounge, a specially designed virtual networking forum for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights. |
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EVENT SESSIONS - CLICK HERE for the full agenda |
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Live Events - WFM/Performance events take place November 2 - November 6 - QA/Analytics events take place November 9 - November 13
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For more information, please call 941-702-8389