Elaine Cascio, Vanguard Communications Corp

45 South Park Place #210
Morristown, NJ 07960

Elaine Cascio is Vice President of Vanguard Communications, an independent consultancy specializing in strategic solutions for customer contact.  Elaine is a passionate advocate for customer centric self service design based on clearly defined customer experience and channel strategies. She conducts workshops, speaks at conferences, and blogs and writes about multi-channel strategies and IVR design. Elaine holds degrees from Dickinson College and the University of Virginia.