white papers

  • The State of the Contact Center 2021

    The State of the Contact Center 2021

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  • The 12 Customer Emotions Brands Must Understand

    The 12 Customer Emotions Brands Must Understand

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  • Delivering Extraordinary Customer Experiences Shouldn’t be Difficult

    Delivering Extraordinary Customer Experiences Shouldn’t be Difficult

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  • Digital Channel Management for Workforce Management

    Digital Channel Management for Workforce Management

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  • 4 Evaluation Essentials for Personalizing and Innovating Your Customer Service

    4 Evaluation Essentials for Personalizing and Innovating Your Customer Service

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FREE CrmXchange Community Membership

CRM professionals have access to contact center white papers, call center webinars, CRM virtual conferences and Peer-Peer networking.

About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in cloud contact center technology and mobile contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Kitewheel Mark Smith, President

There are many companies in the Customer Journey Mapping Software space.  What makes Kitewheel different?   That’s a great question. Many customer journey players have been focused on either journey mapping, journey analytics, or have recently layered journey functionality on

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Khoros Mike Betzer, Chief Digital Transformation Officer

Mike Betzer, the first ever Chief Digital Transformation Officer at Khoros, connects with top executives in the company’s target customer and prospect base to evangelize the power of digital customer engagement. He focuses on aligning with the top 100 brands in the

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TCN McKay Bird, Marketing Director

Utah based TCN offers scalable and customizable cloud based software solutions to meet the needs of large and small call centers alike, including its comprehensive TCN Operator software suite. It incorporates seamlessly integrated tools to enable companies to    Optimally

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