From AI Buzzwords to Business Impact - New Ways to Connect Customer Experiences
Monday Mar 18, 4:00 PM – 5:00 PM EDT — RECORDING
AI is everywhere, but what’s its real potential for taking CX to the next level? In this session we move past the AI buzz to look at how AI-driven CX approaches are allowing organizations to innovate and transform customer and employee experiences, and business processes, including:
- Personalizing consumer-agent conversations
- Delivering predictive and proactive engagement
- Enabling complete self-service journeys
- Ensuring consistency across every customer interaction
- Increasing visibility to CX and EX across the organization
A mini Bluetooth speaker will be provided to a session attendee.
Presenters:
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Sabra Richardson, Senior Product Marketing Manager, NICE
Sabra is a Senior Product Marketing Manager for NICE with a background in product marketing for software and IT services firms. She enjoys exploring the various ways technology supports customer experience, improves employee experience, and drives business transformation.
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Jennifer Wilson, Senior Product Marketing Manager, NICE
Jennifer serves as a Senior Product Marketing Manager at NICE. In her current role, she’s responsible for assisting in the promotion of NICE’s complete CX platform. Jennifer brings more than 20 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions.
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