Imagine Flying a Jumbo Jet Without a Copilot, Attendant, or Control…
Tuesday Mar 25, 4:00 PM – 5:00 PM EDT — Sign Up For Events
Ever tried flying solo in a jumbo jet? No copilot, no flight attendants, no air traffic control—just you, white-knuckling the controls at 35,000 feet. Sounds like a disaster waiting to happen, right? That’s what an agent can call feel like without the right support. They are left scrambling, customers hit turbulence, and the whole experience nosedives. In this session, we discuss how AI copilots can help navigate these high-pressure interactions, ensuring smoother conversations, faster responses, and first-class customer service. We Will Discuss: How to aid agents without the use of technology Ways to increase agent-to-customer response time How to provide more accurate, timely information Buckle up—this is one flight you won’t want to miss.
Presenter:
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Jason Valdina, Go-To-Market Senior Director, Verint
Jason is an accomplished digital strategy and customer experience professional and is the Senior Director of Digital-First Engagement Channel Strategy at Verint, a customer engagement software solutions provider based in New York.
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