Industry Benchmark for Performance Management - The Power of a 360° Performance View
Wednesday Mar 26, 12:00 PM – 1:00 PM EDT — Sign Up For Events
In this session we explore how contact centers are transforming from cost centers
into strategic business enablers. Discover how leading centers leverage
gamification, desktop analytics, and AI-powered insights to drive productivity
and enhance customer and employee experiences. 82% of companies report
significant productivity gains and 97% see positive business impacts from these
performance management solutions. Join us to hear why. Key Takeaways:
- Industry Trends have been impacting employee productivity. (See how)
- Gamification fosters engagement, retention, and higher performance. (Understand
why)
- Desktop Analytics optimize hybrid and omnichannel work environments.
- Proven strategies for measuring ROI and overcoming performance tracking
challenges.
- Gain actionable insights to elevate your performance management
approach.
Presenter:
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Aya Tzarfati, Senior Product Marketing Manager, NICE APA & PM LOB
Aya brings over 18 years of experience in B2B product marketing, specializing in high-tech and medical devices. She excels at developing go-to-market strategies, crafting compelling product messaging, and creating impactful sales enablement tools. With a strong background in cybersecurity and international marketing, Aya leverages deep market insights and competitive analysis to drive innovation and elevate customer experience through performance management.
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