Industry Benchmark for Performance Management - The Power of a 360° Performance View
Wednesday Mar 26, 12:00 PM – 1:00 PM EDT — RECORDING
In this session we explore how contact centers are transforming from cost centers
into strategic business enablers. Discover how leading centers leverage
gamification, desktop analytics, and AI-powered insights to drive productivity
and enhance customer and employee experiences. 82% of companies report
significant productivity gains and 97% see positive business impacts from these
performance management solutions. Join us to hear why. Key Takeaways:
- Industry Trends have been impacting employee productivity. (See how)
- Gamification fosters engagement, retention, and higher performance. (Understand
why)
- Desktop Analytics optimize hybrid and omnichannel work environments.
- Proven strategies for measuring ROI and overcoming performance tracking
challenges.
- Gain actionable insights to elevate your performance management
approach.
Presenter:
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Aya Tzarfati, Senior Product Marketing Manager, NICE APA & PM LOB
Aya brings over 18 years of experience in B2B product marketing, specializing in high-tech and medical devices. She excels at developing go-to-market strategies, crafting compelling product messaging, and creating impactful sales enablement tools. With a strong background in cybersecurity and international marketing, Aya leverages deep market insights and competitive analysis to drive innovation and elevate customer experience through performance management.
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